Skillspace
Skillspace
A platform that provides online professional training programs with newly designed peer matching and reward system features.
A platform that provides online professional training programs with newly designed peer matching and reward system features.
Timeline
Timeline
18-20 Jan 2024
Design Hackathon
18-20 Jan 2024
Design Hackathon
Team
Team
1 Product Manager
3 UX Researcher
3 UX Designer
1 Product Manager
3 UX Researcher
3 UX Designer
My Role
My Role
UX Designer
UX Designer
Results
Results
Winner of hackathon
Winner of hackathon
My Impact
My Impact
Participate in HMW questions creating and brainstorming, gained insights from market research results.
Cooperated with user journey mapping of peer matching feature.
Defined user flow of peer matching feature.
Built 15 wireframes and 15 high-fidelity prototypes of the peer matching feature.
Prepared the final presentation deck.
Participate in HMW questions creating and brainstorming, gained insights from market research results.
Cooperated with user journey mapping of peer matching feature.
Defined user flow of peer matching feature.
Built 15 wireframes and 15 high-fidelity prototypes of the peer matching feature.
Prepared the final presentation deck.
Overview
Overview
Background
Background
Skillspace offers online professional training programs tailored for busy working professionals in the tech industry from different countries. The product and design team is exploring an idea of build an online community within their education platform. This initiative aims to improve user engagement and establish a networking hub for our members.
Our goal is to complete the conceptualisation and design of the new online community functionality.
Skillspace offers online professional training programs tailored for busy working professionals in the tech industry from different countries. The product team is exploring an idea of build an online community within their education platform. This initiative aims to improve user engagement and establish a networking hub for our members.
Our goal is to complete the conceptualisation and design of the new online community functionality.
Design Process
Design Process
Understand
Understand
Customer Survey Report
Customer Survey Report
This past user survey report from presents the results to understand Skillspace users' needs and preferences for proposed online community features.
This past user survey report from presents the results to understand Skillspace users' needs and preferences for proposed online community features.
Participants
Participants
Skillspace users
Primarily tech industry professionals.
Skillspace users
Primarily tech industry professionals.
Distribution
Distribution
Via email and the Skillspace platform
Via email and the Skillspace platform
Response Rate
Response Rate
231 responses over two weeks
231 responses over two weeks
Key Finding
Key Finding
65%
65%
Reported low to moderate engagement.
Reported low to moderate engagement.
71%
71%
Want forums, chat, and video calls.
Want forums, chat, and video calls.
85%
85%
Want networking and peer support features.
Want networking and peer support features.
HMW Questions
HMW Questions
1
How might we make users feel more connected?
How might we make users feel more connected?
2
How might we motivate users to engage in the community?
How might we motivate users to engage in the community?
3
How might we let users enjoy learning?
How might we let users enjoy learning?
Research
Research
Before touching anything related to design, we dive into
1 - the psychology and motivations behind studying and learning effectively
2 - the existing learning platforms to see what was currently working and what could be improved
Before touching anything related to design, we dive into
1 - the psychology and motivations behind studying and learning effectively
2 - the existing learning platforms to see what was currently working and what could be improved
Competitor Analysis
Competitor Analysis
We choose 4 major learning platforms fail to maintain the community active by just using discussion forum.
We choose 4 major learning platforms fail to maintain the community active by just using discussion forum.
Insights
Insights
🤝
🤝
1: Peer System
1: Peer System
Learning with and teaching others is the best way to learn.
Learning with and teaching others is the best way to learn.
Effective community-building and website retention thrive on a peer system.
Effective community-building and website retention thrive on a peer system.
💰
💰
2: Reward System
2: Reward System
It’s not all about the money!
It’s not all about the money!
Gamification in education taps into the world of achievement, using elements like points, badges, and rankings as non-pecuniary motivators to fuel student progression.
Gamification in education taps into the world of achievement, using elements like points, badges, and rankings as non-pecuniary motivators to fuel student progression.
Challenge
Challenge
Problem Statement
Problem Statement
Too many busy professionals are experiencing disconnection from a community while studying in an education platform because of the lack of option to talk and learn from others thus users drop out of the course or stop it.
Too many busy professionals are experiencing disconnection from a community while studying in an education platform because of the lack of option to talk and learn from others thus users drop out of the course or stop it.
Ideate
Ideate
Value Proposition Canvas
Value Proposition Canvas
We first completed the Value Proposition Canvas to define customer profiles and to plan the product features and functions that match with user needs.
We first completed the Value Proposition Canvas to define customer profiles and to plan the product features and functions that match with user needs.
Brainstorming
Brainstorming
We categorized, and voted for the features to support and build a community.
We categorized, and voted for the features to support and build a community.
Design
Design
User Journey Mapping
User Journey Mapping
Based on different user learning habits, users are categorised into two types - introverted learners and extroverted learners.
Based on different user learning habits, users are categorised into two types - introverted learners and extroverted learners.
Introverted Learners - Journey for "Peer Matching"
Introverted Learners - Journey for "Peer Matching"
Joe aspires to learn through community media while also establishing a network to engage in learning discussions with like-minded individuals.
Consequently, the "Peer Matching" journey facilities the matching of learning companions through a form-fill process.
Expectations:
Personalised learning experience
Interactive and collaborative learning platform for study and network
Enhance users' sense of belonging to the platform.
Joe aspires to learn through community media while also establishing a network to engage in learning discussions with like-minded individuals.
Consequently, the "Peer Matching" journey facilities the matching of learning companions through a form-fill process.
Expectations:
Personalised learning experience
Interactive and collaborative learning platform for study and network
Enhance users' sense of belonging to the platform.
Extroverted Learners - Journey for "Earning Rewards by Contributing to the Community"
Extroverted Learners - Journey for "Earning Rewards by Contributing to the Community"
Emily has extensive experience in the web design field and is eager to connect with others. Most important, she values the knowledge-sharing environment within the community to benefits both others and herself.
Consequently, the "Earning Rewards by Contributing to the Community" journey encourages Emily through a reward system to participate in the community and share her experience and knowledge.
Expectations:
Foster interaction among community members
Drive shared learning and growth
Extra rewards for enjoy free online courses
Emily has extensive experience in the web design field and is eager to connect with others. Most important, she values the knowledge-sharing environment within the community to benefits both others and herself.
Consequently, the "Earning Rewards by Contributing to the Community" journey encourages Emily through a reward system to participate in the community and share her experience and knowledge.
Expectations:
Foster interaction among community members
Drive shared learning and growth
Extra rewards for enjoy free online courses
User Flow
User Flow
Prototyping
Prototyping
Wireframes
Wireframes
Visual Identity
Visual Identity
Design System
Design System
Final Design
Final Design
Feature 1 - Peer matching after sign-up for course
Feature 1 - Peer matching after sign-up for course
Demonstration
Demonstration
Choose to match studying peer at any time during the class.
Complete a peer preference questionnaire and wait 1-2 days.
Browse peer's profile and start connecting!
Choose to match studying peer at any time during the class.
Complete a peer preference questionnaire and wait 1-2 days.
Browse peer's profile and start connecting!
High-fidelity design
High-fidelity design
Feature 2 - Rewards system (skillspoint earning)
Feature 2 - Rewards system (skillspoint earning)
Demonstration
Demonstration
Browse a variety of topics in the community and answer other people's questions in the forum.
Receive Skillpoints when a answer is rated "Most Helpful".
Accumulate points to get discounts on purchasing courses.
Browse a variety of topics in the community and answer other people's questions in the forum.
Receive Skillpoints when a answer is rated "Most Helpful".
Accumulate points to get discounts on purchasing courses.
High-fidelity design
High-fidelity design
Accessibility & Inclusion
Accessibility & Inclusion
We care for everybody
We care for everybody
Change of Brand Font
Change of Brand Font
The typeface font 'Mulish’ of Skillspace isn’t accessible for Dyslexia, so we decided to change it to 'Lato'.
The typeface font 'Mulish’ of Skillspace isn’t accessible for Dyslexia, so we decided to change it to 'Lato'.
Inclusive Product Features
Inclusive Product Features
Every course video have captions and a transcript.
Instructors goes through a quick course about accessible videos creations.
The user have the ability to be visible to the community or keep their privacy.
Every course video have captions and a transcript.
Instructors goes through a quick course about accessible videos creations.
The user have the ability to be visible to the community or keep their privacy.
Impact
Impact
So what could change? (Our perceived outcome)
So what could change? (Our perceived outcome)
87%
87%
Increase in active user participation in community area
Increase in active user participation in community area
67%
67%
Increase in user satisfaction from our peer matching reward system
Increase in user satisfaction from our peer matching reward system
1000+
1000+
Connections made through peer matching
Connections made through peer matching
Reflections
Reflections
Product Success
Product Success
Our design outcome emerged victorious in the entire hackathon. This is a success closely tied to our meticulous research, user-centred design process, and comprehensive considerations of product strategy and accessibility.
We believe the features we've designed will prove useful to users, enhancing connections through learning partners and making the learning experience enjoyable with a reward system. We eagerly anticipate these functionalities participating in the testing phase and potentially being implemented in the future.
Our design outcome emerged victorious in the entire hackathon. This is a success closely tied to our meticulous research, user-centred design process, and comprehensive considerations of product strategy and accessibility.
We believe the features we've designed will prove useful to users, enhancing connections through learning partners and making the learning experience enjoyable with a reward system. We eagerly anticipate these functionalities participating in the testing phase and potentially being implemented in the future.
If we have more time
If we have more time
Test the features with diverse users.
Conduct a more thorough and comprehensive user research, for example, user interviews, to understand better the users.
Build a comprehensive design system as a diverse team (designers, product managers, developers and more).
Creating branding for social media, the essence of the company, and more.
Test the features with diverse users.
Conduct a more thorough and comprehensive user research, for example, user interviews, to understand better the users.
Build a comprehensive design system as a diverse team (designers, product managers, developers and more).
Creating branding for social media, the essence of the company, and more.
Personal Reflections
Personal Reflections
This is the first product design hackathon I've participated in, and I feel extremely delighted and honord to have achieved victory alongside my teammates.
Hackathon enhanced my ability to prioritise tasks and remain flexible during a design sprint, which differs from most project courses within the university. We conducted a rapid analysis based on the provided data, identified the most suitable solutions, designed prototypes, and prepared for the presentation. All of this was accomplished within a brief 48 hours, completing the entire process from ideation to prototype.
Throughout the entire journey, our team communicated and collaborated smoothly, had clear division of tasks, and learned from each other. Working with them has been a pleasant and rewarding experience for me.
Every design is a learning, and I can't wait for the next one.
This is the first product design hackathon I've participated in, and I feel extremely delighted and honord to have achieved victory alongside my teammates.
Hackathon enhanced my ability to prioritise tasks and remain flexible during a design sprint, which differs from most project courses within the university. We conducted a rapid analysis based on the provided data, identified the most suitable solutions, designed prototypes, and prepared for the presentation. All of this was accomplished within a brief 48 hours, completing the entire process from ideation to prototype.
Throughout the entire journey, our team communicated and collaborated smoothly, had clear division of tasks, and learned from each other. Working with them has been a pleasant and rewarding experience for me.
Every design is a learning, and I can't wait for the next one.